Returns & Shipping Policy - KRYPMAX
Product Return:
You may return most new items if:
- You received a defective product or physically damaged product.
- The product is different from the description.
Items that can’t be return:
- Items that have been worn / used or washed by you.
Note: Wedding wears are mostly handmade so actual products may be slightly different from image shown on website in the term of brooch design or ornament designing etc.
Product Refund / Replacement:
- Buyer can ask for Replacement or Refund within 2 days of getting the item.
- Buyer need to pay return shipping charges, we will refund full original amount to buyer paid including original shipping charges (if any).
Order Cancellations:
- If you believe that you made an order accidentally or buy wrong product then you can ask us to cancel your order and we cancel your order and refund you without any hassle.
- You must contact us to cancel your order within 5 hours. We strive to dispatch all orders within 24 hours so you need to ask us for cancellation before dispatching.
How do I return my order?
- Contact us at nkspsharma98[at]gmail.com and tell us about your problem / query. You can also contact us through Contact Us Page.
- We will check every detail and find out exact problem and suggest you resolution.
- You should expect one week to deliver new product to deliver to you in case of replacement.
- In case of return Always update us return shipment tracking number so that we can track return packet.
- Buyer need to pay return shipping, we will refund full original amount buyer paid including original shipping charges (if any).
- We will refund you within 15 days of receiving our package.
You can always contact us regarding any query at nkspsharma98[at]gmail.com before or after making any purchase.
Shipping & Delivery Policy
We ship Worldwide with Shiprocket / ShipGlobal / ShipMozo / DHL / FedEx / UPS and use most trusted couriers partners to deliver your package.
Any shipping and delivery matters are governed by this policy ("Shipping & Delivery Policy")
1. Delivery charges
You will be shown the delivery charges due for each order prior to making a payment. We work with logistics providers to provide you with the best possible rates, where applicable.
2. Dispatch time
Please allow 2-5 working days post your placement of order for the shipment to be dispatched.(wholesale or larger quantity of orders may take longer time to dispatch.)
3. Delivery time
The delivery time is approximately 10 to 20 working days in standard courier from the date of shipment dispatched from India. Expedited Service may have 5 to 10 working days delivery and you will need to pay extra for this. Deliveries will be made to the address provided by you at the time of the order.
Though we endeavour to ensure that the shipment reaches you in time, there may be delays due to unforeseen circumstances.
4. Damaged / Defective goods
If the goods you receive are damaged or defective or not matching your order, you will be required to intimate us about such cases within 24 hours of delivery. Please refer to our Returns & Exchange policy for more details.
5. Product Returns
The shipping costs incurred for the return of any item(s) will be borne by you. Please refer to our Returns & Exchange policy for more details.
6. Covid 19
Courier companies may be delayed to deliver you package due to Covid 19 situation or other any medical emergencies situation.
7. PO Box or Remote Area Address
Customer need to pay additional courier charges if their address falls in PO box address, remote location or no delivery zone area. Courier may refuse to deliver at PO box address so always please provide us a complete street address.
8. Custom & Import Duty Taxes
We do not charge custom duty / VAT / GST or any other specific tax for destination country, if your country’s customs department charge any tax, duty, fees then you will need to pay it. If you have any doubt / query about these charges, you can always ask us, we will try to guide you.